ORDER SERVICE AGREEMENT
I. ORDER PROCESSING TIMES: Turnaround times suggested through the ordering system are estimates. Sports Extractions will attempt to complete orders within an estimated turnaround time, except in the cases of: public holidays, acts of god.
II. SUBMISSION AND DELIVERY TIMES: In order to have your order completed in the estimated turn-around time, you must submit your order by 6pm, EST. Please allow orders to be completed by 6pm on the estimate delivery date, before being considered late.
III. NO-RUSH POLICY FOR DELAYED RESPONSE TO PROOFS: Sports Extractions will notify you via email when your proof is ready. Please review as soon as possible. In the event that your response is delayed, Sports Extractions is not able to rush the order to compensate for such delays.
IV. ORIGINAL IMAGE STORAGE: SE is not responsible for the storage of original images. We recommend backing up original images prior to uploading to SE for processing.
V. PROCESSED IMAGE STORAGE: SE processed files are stored only for 14 days following order completion, upon which orders are automatically deleted from our servers. Clients are notified via email of order completion. Any potential order issues must be resolved within the 14-day time frame.
VI. REFUNDS: SE does not offer refunds for services. If you are unsatisfied with post processing we will gladly redo your order until you are satisfied.
VII. ORDER REDO'S: If there is a problem with an order, a redo must be requested through the order feedback system, within 7 days of order completion. Redo's will be completed within 1-2 business days. We allow 3 redo's max, per order.
VIII. DISCOUNTS: Gift Cards Codes and Coupon Codes of a specific monetary value may be used in conjunction. Only one percentage discount may be added at a time.
IX. PROFESSIONAL PHOTOGRAPHERS: The Sports Extraction service has been designed for professional photographers. If you are not a professional photographer, and would like images processed by Sports Extractions, please prepare a copyright release from the original photographer, to submit in conjunction with your order. This release can be emailed to firstname.lastname@example.org
X. REFUSAL OF SERVICES: SE retains the right to decline or cancel services to any photographer or photography studio at any time.
XI. CONFIDENTIALITY and COPYRIGHT: We understand the importance of privacy and the significance of copyright law as it relates to your images. We do not remove any watermarks from images. Your images will not be shared with any entity or individual outside Sports Extractions and its editing team without your expressed permission.