Communication is important to us but since we are a small team, here's how we handle things.
Support Hours: Monday - Friday, 9am-5pm EST
We are closed on most major American national holidays. We are closed Memorial Day, Labor Day, July 4th, Thanksgiving Day and Black Friday. We are also closed for Christmas Eve, Christmas Day, as well as New Years Eve and New Year's Day.
Status of an Order
Go to your Account dashboard. Under the Orders section, you can check the status of the order!
It's just that easy!
Feedback about your order? Need an order redone?
1. Go to your Account dashboard and Order History.
2. Click on the appropriate emoji next to your order, and fill out the feedback form completely.
3. We generally have redo's completed in one business day!
For questions about our services or the status of an order:
1. Submit a Ticket - If you've searched for information and cannot find what you're looking for, just click on the Submit Request button at the top right corner of the Support home page.
2. Email - If you're in love with sending emails, shoot us a message to firstname.lastname@example.org